Knowledge Base

Flow Mobile Surveying has a library of pre-built report templates covering services across multiple compliance industries (Asbestos, Fire Safety, HVAC, Water).

You can access pre-built templates from our template library as part of your subscription, there's no extra cost. Any general tweaks and customisations you request to these report templates are also unlikely to incur extra charges.

But what if you need something different? For example, a new template for a service that only your company offers?

In these cases, our team of expert template developers can create a bespoke template for you that will work with the Flow app, at a fixed cost, depending on the complexity of the template.

What is the cost?

At the time of writing, we charge £300 (+ applicable taxes) per half a day of development for new, fully bespoke reports. So let's say your template takes around two days; the total cost for the work will be £1200 (+ applicable taxes).

There shouldn't be any surprises; we'll always quote you first and get your approval before we undertake the work.

Why do we charge for this?

The main reasons we charge for bespoke template development are:

1. It's time-consuming work and we're a relatively small team. It pulls our senior technical team away from high-value activities like developing templates for our template library.
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2. Since every bespoke template is different, this type of work requires a high degree of skill, pace of learning, and back and forth with clients (there's also often some stress trying to figure it all out).
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3. We must support and understand every new template and layout. As a business, it's harder for us to support clients with completely bespoke and individual templates, and it introduces a learning curve every time a new support member works on your template, making it harder for us to scale our business.

Paused during busy periods

Whether we will undertake bespoke template work depends on how busy our support team are. We often pause bespoke template development during busy periods, like when we're rolling out new features or industry templates.

What's the process?

So what's the process for requesting bespoke template development?

1. ‍Schedule a meeting with the Flow team, or raise a support ticket to explain what you need.
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2. You send a copy of your template that we can use as a reference.
   Note: We cannot create reports based on templates which are not your own, or that you do not have the rights to reproduce in other systems.‍
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3. We'll provide a quote, based on how long our team estimates the work will take.
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4. You can approve or reject our quote.
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5. If you approve the quote, we'll develop the template and let you know when it's ready.
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6. We'll invoice you for the work (this is separate to your regular subscription).
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