2. Click on the Menu icon (three dots) on the navigation bar.
3. Click My Support Tickets.
4. Select Submit Ticket to request support.
5. Fill in the required details:
Category - Choose a category for your support request:
Flow Mobile Bugs - Report unexpected behaviour with the Mobile App or Dashboard.
Flow Mobile Support - General queries, issues, or questions about using the product.
Flow Mobile Template Support - Request changes to templates or layouts. Or ask for help on how to use and configure templates.
Subject - Enter a brief description of your support request.
Message - Enter your reason for raising a ticket. Providing as much pertinent information as possible reduces the time to resolve your issue.
Add CC / Add BCC - If you want to include anyone else in the ticket, enter their email address.
Attach a File - If your support request would benefit from sending us a file, attach it here. For example, if you want a new logo to appear on your reports.
I'm not a robot - We only provide support to sentient lifeforms who can fill in the form. If you can tick this box, we're happy to help 😉.
Raising support tickets via the Dashboard is recommended because you can see the progress of any previous support requests.