Knowledge Base

As your business grows or shrinks, you can adjust your number of mobile licences and allocate them to users as needed.

How to Adjust Your Licence Count

You can adjust the number of licences available on the Billing page.

Allocating Licences to Users

You can allocate any unused licences via the Users page by giving users 'mobile' access. Note: You can only assign 'mobile' to users if you have licences available. Learn more about increasing your licence count.

How Adjusting Licences Affects Your Bill

Adding Licences

Increasing your licences has the following effect:

• You'll immediately be charged for new licences, pro-rated for the remainder of the billing period.
• Subsequent invoices will reflect the new number of licences.

Note: The pro-rated charge is calculated by multiplying the percentage of days remaining in the billing period by the licence cost.‍

‍Example 1:

• You pay £100 / month for your licences
• Your billing period starts on the 1st of each month
• You add an additional licence on the 15th of April
• April's billing period is 30 days, meaning there are 15 days remaining in the period
• 15 is 50% of 30, so you'll pay a pro-rated charge of 50% of £100 = £50

Example 2:

• You pay £100 / month for your licences
• Your billing period starts on the 1st of each month
• You add an additional licence on the 24th of April
• April's billing period is 30 days, meaning there are 6 days remaining in the period
• 6 is 20% of 30, resulting in a pro-rated charge of 20% of £100 = £20

Removing Licences

When you remove licences, we schedule the change for your next invoice.

You can then re-add licences back to the original number without being charged. If you add more than the original amount, you will be charged a prorated amount for the remainder of the billing period (see notes on Adding Licences)

Adding and Removing Licences in the Same Billing Period

When you adjust licences within the same billing period, we ensure you don't pay twice for the same licence.

Example: Removing One Licence, Then Adding One Licence

• You have three licences on your account.
• You decrease to two licences.
• You then increase back to three licences before the next invoice is raised.
• There is no immediate charge.

Example: Removing One Licence, Then Adding Two Licences

• You have three licences on your account.
• You decrease to two licences.
• You then increase to four licences before the next invoice is raised.
• There is no immediate charge for three licences.
• There is a pro-rated invoice for one licence as it is more than your original amount.

‍