Excellent customer service is the main way that asbestos surveyors win new work . So how do you take your client experience to the next level?
- Give price discounts for early job finishes; you'll impress clients with your honesty
If you finish jobs a day or two early (or sometimes even half a day) contact the client, explain the situation and then discount the quoted cost to reflect. They'll be impressed with your honesty.
- Give help. Even if it means recommending a competitor
If you can’t help your clients, suggest someone who can. Maintain a network of friendly competitors and give away business opportunities to other surveying companies when it makes sense. It'll keep clients happy and feeds into a good work life balance. And who knows when the social capital you build up with your competitors might come in handy?
- Provide free ongoing advice and support to build long-term relationships with clients
Once the job is finished, continue providing advice and support (within reason of course). This is a great way to build relationships with clients. You'll win more repeat work. And it's just the right thing to do.